Call Analytics Dashboard

Transform raw call data into actionable insights that drive performance and increase ROI

Why Call Analytics Matter

Industry leaders are using data-driven insights to dramatically improve their call center performance

85%
Conversion Rate

Top performers achieve 85% conversion rates with proper call tracking

$4B
Market Growth

AI-powered call analytics market expected to exceed $4 billion by 2027

90%
First Call Resolution

Leading call centers achieve 90%+ first-call resolution rates

10%
Annual Growth

Call center industry revenue grows 10% annually with proper analytics

Powerful Analytics Features

Our dashboard provides comprehensive insights into every aspect of your call operations

Real-Time Call Tracking

Monitor call volume, duration, and performance metrics as they happen with live dashboards that update automatically.

  • • Live call counts and duration
  • • Instant performance alerts
  • • 15-minute cache refresh

Advanced Date Range Analytics

Analyze performance across multiple time periods with preset ranges and custom date selection.

  • • 7, 14, 30, 60, 90-day ranges
  • • Monthly and yearly views
  • • Historical trend analysis

Phone Number Performance

Track individual phone number statistics including call volume, duration, and success rates.

  • • Individual number analytics
  • • Call routing optimization
  • • Performance comparisons

Conversion Rate Optimization

Industry average is 2.9% - identify your best performing campaigns and optimize underperformers.

  • • Lead-to-sale conversion tracking
  • • Campaign performance analysis
  • • ROI optimization insights

Duration & Quality Analytics

Analyze call duration patterns to identify qualified leads and optimize agent performance.

  • • Smart time formatting
  • • Quality score indicators
  • • Agent performance metrics

Custom Reporting

Generate detailed reports with advanced search, filtering, and export capabilities.

  • • Advanced search & filters
  • • Export ready data
  • • Sortable columns

Key Performance Indicators That Drive Results

Track the metrics that matter most to your business success

Operational Excellence

Call Volume Trends

Monitor daily, weekly, and monthly call patterns to optimize staffing

Average Handle Time

Track call duration to identify training opportunities and process improvements

First Call Resolution

Measure customer satisfaction with resolution rates (industry benchmark: 70-85%)

Revenue Optimization

Lead-to-Sale Conversion

Track conversion rates by lead source, agent, and time period

Campaign ROI Analysis

Measure marketing campaign effectiveness with real-time ROI tracking

Agent Performance Metrics

Individual and team performance tracking with goal alignment

Dashboard Features You'll Love

Experience the power of data-driven decision making

Real-Time Performance Monitoring

Get instant visibility into your call operations with dashboards that update in real-time. Monitor up to 60+ performance metrics with fully customizable views tailored to your business needs.

  • Live call statistics with 15-minute cache refresh
  • Mobile-responsive design for on-the-go monitoring
  • Advanced search and filtering capabilities

Sample Analytics Overview

1,247
Total Calls Today
73%
Conversion Rate
4:32
Avg Call Duration
94%
First Call Resolution

Why 80% of Leading Call Centers Choose Analytics

Transform your call operations with data-driven insights that deliver measurable results

Increase Revenue

Optimize campaigns and agent performance to maximize conversion rates and ROI

Save Time

Automated reporting eliminates manual Excel work, letting teams focus on selling

Align Teams

Shared dashboards keep everyone focused on the metrics that drive growth

Ready to Transform Your Call Analytics?

Join the 80% of call centers using AI-powered analytics to drive performance and increase revenue